Effective date: March 21, 2019
Last updated date: January 28, 2022
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
Follett School Solutions, and its wholly and majority-owned entities, are committed to protecting your privacy. References in this policy to “Follett School Solutions”, “we”, “us”, and “our” are references to the entity responsible for the processing of your personal data, which generally is the entity that obtains your personal data in the respective case. In the EU, this entity is also referred to as the data controller.
This policy describes the types of information Follett School Solutions may collect from you or that you may provide when you visit our websites, including but not limited to www.follettlearning.com, www.titlewave.com, www.follettcommunity.com, or any other of our websites where this policy is posted (collectively the "Website"). This policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy does not apply to information collected by us offline or through any other means, including on any other website operated by a third party, or through any application or content (including advertising) that may link to or be accessible from the Website.
1. Information we collect about you and how we collect it
We collect several types of information from and about users of our Website, which may include information defined as personal data or personally identifiable information under applicable law (“personal data”). For example, we may collect any of the following information about you:
1A. Information you give to us
The information you give to us on our Website may include:
1B. Information we collect about you through our Website
As with many other websites, as you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
The information we collect automatically is statistical data that helps us improve our Website and deliver a better and more personalized service, enabling us to:
Cookies, web beacons and other technologies used on this Website
Cookies. A cookie is a data file, which we place on a device when it is used to visit the Website or otherwise access our online content. Cookies may be used for many purposes, including remembering you and your preferences, tracking your visits to our web pages, and for displaying offers related to your prior activity on the Website.
Our Website uses single-session (temporary) and multi-session (persistent) cookies. Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation on our Website. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including storing your preferences and settings, sign-in and authentication, and storing information you provide (such as when you add products to a shopping cart on the Website).
We may also use technologies such as cookies to provide you with enhanced online display advertising tailored to your interests. For additional information on the type of information collected by cookies, including how to opt out of receiving interest-based advertising, please see the “Third party ad servers and analytics providers” section of this Policy.
Web Beacons. Small graphic images or other web programming code called web beacons (also known as "1x1 GIFs" or "clear GIFs") may be included in our web pages and e-mail messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Website, to monitor how users navigate the Website, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.
Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Website, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third party service provider is active only while you are connected to the Services, and is deactivated or deleted thereafter.
Third-party ad servers and analytics providers
Follett School Solutions works with third party network advertisers, ad agencies, analytics service providers and other vendors to serve third party advertisements on and through the Website, to provide us with information regarding traffic on the Website, including the pages viewed and the actions users take when visiting the Website; to serve our advertisements on other websites, within mobile Apps, and elsewhere online; and to provide us with information regarding the use of the Website and the effectiveness of our advertisements. For example, if you click one of our advertisements, our service provider(s) may be able to tell us the advertisement you clicked on and where you were viewing the advertisement; likewise, if you click on an ad you see on our Website, our service provider(s) may be able to tell which page you were visiting on our Website and pass that information to the advertiser. The advertisements you see may be served by one or more third parties, who may use information about your activities on the Website, and other websites and services, to provide you targeted advertising based upon your interests.
These third-party service providers may set and access their own tracking technologies on your device (including cookies and web beacons) and may otherwise collect or have access to information about you including personal data. These third parties may collect information about you across sites and over time. Cookies and web beacons, including those set by third-party network advertisers, may be used to, among other things, serve you targeted advertisements, prevent you from seeing the same advertisements too many times and to conduct research regarding the usefulness of certain advertisements to you.
While we may use a variety of service providers to perform advertising services, some of these companies are members of the Network Advertising Initiative ("NAI") or the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising.
You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding targeted advertising and the "opt-out" procedures of NAI members. You may also want to visit http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an "opt-out" by participating companies in the DAA Self-Regulatory Program. You may also opt out of tracking and receiving targeted advertisements on your mobile device by some mobile advertising companies and other similar entities by downloading the App Choices app at www.aboutads.info/appchoices. Please note opting out through these mechanisms does not opt you out of being served advertising, you will continue to receive generic ads while visiting the Website and elsewhere online.
This Website uses web analytics services provided by third parties to help us evaluate your use of the Website, compiling reports on Website activity for Website operators and providing other services relating to Website activity and internet usage. The information generated by the analytics service about your use of the Website may be transmitted to and stored by the third party on servers in the United States.
To opt-out from being tracked by Google Analytics download and install the Google Analytics Opt-out Browser Add-on for your current web browser, visit https://tools.google.com/dlpage/gaoptout?hl=en-GB.
To opt-out from being tracked by Adobe Analytics, visit https://www.adobe.com/privacy/opt-out.html.
2. How we use your information
Below please learn how we process information collected about you (including personal data) as well as the corresponding legal basis. We may process your information where the processing is:
3. How we disclose your information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. Subject to applicable law and regulations, we may disclose personal data that we collect, or you provide, as described in this policy:
4. We may transfer your information outside the European Economic Area
The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or other entities acting as data processors processing data on our behalf. This includes staff engaged in, among other things, the fulfillment of your request or order and the provision of support services. Follett School Solutions has implemented international data transfer agreements on the basis of EU Standard Contractual Clauses in order to provide appropriate and suitable safeguards for personal data being transferred to countries outside the EEA where an adequate level of protection is not already guaranteed. To request a copy, contact firstname.lastname@example.org. We will take all steps reasonably necessary to ensure that your data is treated securely and subject to appropriate safeguards in accordance with this policy and applicable laws and regulation.
5. How long we retain your information
Unless otherwise required by law, Follett School Solutions will erase personal data when it is no longer necessary in relation to the purposes for which it was collected or otherwise processed; when you withdraw your consent (where lawfulness of processing was based on your consent) and there is no other legal basis for the processing; when you object to the processing and there are no overriding legitimate grounds for the processing; when your personal data has been unlawfully processed; and when it is necessary to comply with legal obligations.
6. Your choices about how we use and disclose your information
We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to provide you with the following control over your information:
7. Your rights regarding your personal data
At any time, you may exercise certain rights you may have under applicable law and regulation, including the following rights:
Any requests related to the above rights may be made by sending an email to email@example.com.
8. How we secure your information
We take reasonable physical, administrative, and technical measures to secure the information we collect from and about our customers and Website visitors. However, no method of electronic transmission or method of electronic storage is 100% secure. Therefore, we cannot guarantee the security of any information you submit. When you enter sensitive information (such as credit card information) on our forms, we tokenize or encrypt that information.
9. Your use of third-party websites
Our Website may contain links or references to other websites outside of our control. Please be aware that this policy does not apply to these websites. Follett School Solutions encourages you to read the privacy statements and terms and conditions of linked or referenced websites you visit. These third-party websites may send their own cookies and other tracking technologies to you, log your IP address, and otherwise collect data or solicit personal data.
Follett School Solutions does not control and is not responsible for what third parties do in connection with their websites, or how they handle your personal data. Please exercise caution and review the privacy policies posted on each third-party website.
10. Our website is not intended for children under the age of 16
Our Website is not intended for children under 16 years of age, and Follett School Solutions does not knowingly collect or use any personal data from children under the age of 16. No one under the age of 16 may provide any information to or on the Website. If we learn we have collected or received personal data from a child under the age of 16, we will delete that information. If you believe we might have any information from or about a child under the age of 16, please contact us at firstname.lastname@example.org.
11. Our contact information