Follett Shelf FAQs

All the answers to your questions

As a site administrator, how do I retrieve my password?
Upon first login, administrators should change their password, by selecting Change Password from the dropdown menu under your username. In addition, it is recommended that users provide an email address for password recovery. From the Setup menu select Manage Patrons, search for your credentials, edit, enter your email address and save. There is also a video on how to make this change in your Follett Shelf which can be accessed as an administrator under Help in the Setup section.

Can I check out a title directly from the BryteWave K-12 Edition reader?
Yes; by clicking the "i" (information) icon in the reader, patrons will be able to click the "Checkout" button to circulate a title to themselves from within the BryteWave K-12 Edition reader.

When clicking the Follett Shelf button to close the BryteWave K-12 Edition reader and return to Follett Shelf, the patron will also have the option to check out the title before closing it (if they have not already checked out the title).

Can my patrons create reviews for the titles in my collection?
Yes. As the administrator of your Follett Shelf, you can also choose whether you want to allow the automatic posting of all reviews, or if you would prefer to check all reviews before allowing them to become publically viewable. Note: Once a review has been approved it cannot be deleted.

Can I add local subjects to my Follett eContent in Follett Shelf? Yes; local subjects can now be added to any title on your Follett Shelf. To add local subjects, sign in as the Follett Shelf Administrator and click on the "i" beneath the cover image of the title to which a local subject is to be added. In the Title Details panel that appears, click the Options tab in the top menu bar. From here you can enter a heading and subject type of your choosing. Please log in to your Follett Shelf as an administrator and click Help in the Setup section to see the help video on adding local subjects.

Can I restrict access to certain content for a group of patrons while allowing another group to use it? Yes, through the use of patron and circulation types, users can set up content to be viewed by specific subsets of students. Please view the videos available within the admin Follett Shelf help section for more assistance.

Can my Follett eContent be accessed from my Follett Shelf and my library system? Yes; if you provide your patrons with access to your Follett eContent from your Follett Shelf as well as your library system, please be aware that:
Any time a copy of a title is in use (from either your Follett Shelf or from your library system) that copy will not be available for reading or checkout by other users of either your Follett Shelf or your library system.

Can I update my patrons from one grade to the next (e.g. 1st graders becoming 2nd graders)?
Yes, through the Admin Setup features:
Select Reports
Select the Patron Names report
Select the Output Type as Microsoft Excel
Select View and Save File
Open the file, make the necessary changes under Patron Type and save as a new .csv file.
Select Import Patrons
Browse for the file to import from your computer and select Import


Can I access Follett Shelf from my smartphone?
Yes, all Follett Shelf functionality that is accessible through a PC or tablet is available on a smartphone with internet access. Please refer to the System Requirements page for specific information about supported browsers.

Can I allow patrons to change their passwords in Follett Shelf?
Yes; under Tools, Setup, Access Levels and under the Patron Accounts heading, check the box named "Allow patron to change password" and click Save. Patrons will now be able to change their passwords. Note: Patrons in Destiny sites that have integrated with Follett Shelf will not have the ability to change their password, as their patron accounts are in Destiny, not Follett Shelf.

Can I segment my content based on my orders?
Yes; you can set a circulation type in Follett Shelf as the default; when Follett titles are delivered to your Follett Shelf, they will automatically be assigned to the default circulation type. For district FollettShelves in particular, this will simplify the process of limiting access to content based on patron type. E.g. A district creates a circulation type, "High School eBooks" and sets it as the default circulation type. An order for high school appropriate Follett eBooks is then placed; the eBooks are delivered to the district Follett Shelf and automatically assigned to the "High School eBooks" circulation type. For more information on setting up circulation types, please view the videos available within the admin Follett Shelf help section.

How can I add databases and subscriptions to my Follett Shelf?
Once the supported digital resource is purchased from Follett the new item will appear in the Digital Resource Links tab on your Follett Shelf. Note: ABDO eBoost, ABDO Interactive, Arbordale Interactive, Capstone Interactive™, Follett Audiobooks, Gareth Stevens Interactive, Lerner Interactive™, Live Oak eReadables and Rosen Interactive titles will appear on the main Follett Shelf search page along with your Follett eBooks.

How is the Guest account set up in Follett Shelf?
To provide Guest user access to your Follett Shelf, click on Tools, Setup, Access Levels and enter the username and password that you want to utilize for Guest access under Guest Accounts in the Login and Password boxes and click on Save.

How do my patrons access content on Follett Shelf?
Once you have logged in to your Follett Shelf (using the administrator credentials provided in the same email), you can define a guest username and password for your patrons; you can also set up unique usernames and passwords for your patrons. With unique patron accounts you can support features like online checkouts, bookmarks, highlights, notes and downloads.

How are the titles in our Follett Shelf sorted?
The default sort is by cover view. In the menu bar directly above the cover images, patrons have the option to view titles as a List. There are also options for sorting alphabetically and by most recent additions to the Follett Shelf.

How can patrons search Follett Shelf for specific titles or subjects?
There are two search tools available in Follett Shelf; the search bar and the "Narrow by;" search tool. The search bar is located above the title cover images in Follett Shelf and will search on title, keyword, subject and author name. Once a search term has been entered, to return to the full Follett Shelf library, click the x on the right side of the search box. The "Narrow by:" search tool is located to the left of the title cover images in Follett Shelf and contains a variety of filter options to choose from such as Author, Subject, Publication Year, etc. Filters can be removed individually or all can be cleared at once.

How are local subject headings searched in Follett Shelf?
Patrons can search using local subject headings in the keyword search bar or by using the "Narrow By" features in Follett Shelf.

How do I load MARC records into Follett Shelf?
With Follett Shelf you no longer need to load MARC records; when your order is processed at Follett your new eContent will be added to your Follett Shelf automatically.

How do I navigate to see all of my titles?
The New Follett Shelf allows users to scroll and load titles continually within their browser window.

How does Follett Shelf work with Destiny?
For integrated Destiny systems, a link to the Follett Shelf can be found on the Destiny website. Please refer to our Destiny integration with Follett Shelf page for more information.

Is it possible for my patrons to browse our Follett Shelf without having to sign in?
Yes; you can configure your Follett Shelf to allow anyone to browse your list of titles without having to log in, until they decide to either read the title or check the item out. At that time they will be prompted to sign in. To enable this option, log in as the Follett Shelf Administrator and go to the Tools icon in the upper right-hand corner, select Setup, Access Levels and uncheck the box for "Require users to login to the Follett Shelf prior to searching".

Is there a Help section in Follett Shelf for users?
Yes; click the tool icon and select Help in the upper right-hand corner of the Follett Shelf homepage. Here your users can find help on topics such as how to search Follett Shelf, how to check out material and how to use the BryteWave K-12 Edition reader.
If you are in the setup portion of Follett Shelf as an Administrator, the Help button will take you to a dedicated Administrator help section of our website where you can review information on Follett Shelf setup, quick reference guides, promotional materials to help you advertise your new digital resources, report creation, system requirements and technical specifications for Follett Shelf, as well as contact information when you need assistance with any digital resources you may be hosting through Follett Shelf.

Is there an eContent inventory report in Follett Shelf?
There is an eContent inventory report in Follett Shelf. Please log in to your Follett Shelf as an administrator and click Help in the Setup section to see the help video on where to locate this report and how to use it.

Some of my titles are no longer relevant to my patron's needs; how can I remove or weed these titles in Follett Shelf?
When logged in to Follett Shelf as an Administrator you can choose to hide titles from your patrons. Any title that is hidden will no longer appear on-screen when browsing or in search results. When hiding titles, you can sort your collection by Interest Level, Title, Author, Publication date, hidden status, Material Type, or titles that were pushed from the district, making it easier for you to sort and manage your collection. It is also possible to un-hide titles in cases where access to that eBook may be needed once again.
For more information on how to use the Hide feature, please log in to your Follett Shelf as an administrator and click Help in the Setup section.

What is the Follett Shelf™?
Follett Shelf is a free, web-based virtual bookshelf that provides access to all your Follett eContent. Follett Shelf supports and promotes easy usage of your Follett eContent from home, in the classroom or from anywhere with access to the web. You can also easily configure your Follett Shelf to allow your teachers and students to read Follett eBooks with a generic username and password or use their own specific username and password to support online checkouts and/or downloads of your Follett eBooks to PCs, Macs, laptops, netbooks and select mobile devices.

What is a Guest account in Follett Shelf?
The Guest account in Follett Shelf is a generic account that allows simultaneous access by multiple patrons. Guest account users can read eBooks, listen to Follett audiobooks and access Digital Resource Links within your Follett Shelf, but cannot use personal features such as check-out titles, note taking, highlights, bookmarks or download titles using the BryteWave K-12 Edition app.

What is a Patron account in Follett Shelf?
A patron account is an account for a unique patron. Patron accounts can be configured to allow Check-outs, prevent or allow access to specific content, and unique patron accounts allow the user to take advantage of features such as note taking, highlighting, printing, copy & paste and bookmarks. A unique patron account is also required to download a title for offline access with the BryteWave K-12 Edition app.

What reading level support is there in Follett Shelf?
Follett Shelf supports Accelerated Reader, Reading Counts, Lexile and the Follett reading level assignments.

What is the Bookbag?
The Bookbag is the place where users can access and manage their Follett eContent. The Bookbag feature can be found in the right hand corner of the page. Here you can see:
Books you currently have checked out
Books you would like to read in the future
Any eBooks you currently have on hold in your reading history
All of your Digital Resource Links.
The Follett Shelf Bookbag is different from the BryteWave K-12 Edition Bookbag which only contains a user's checked out eBooks.

When trying to access Lerner Interactive Books from the Digital Resources tab, my patrons get the error message "You are not authorized to view this page." What can I do?
If your patrons are seeing this error message when accessing your Lerner Interactive Books you will need to contact your Technical Support department to request that they add https://*.lernerbooks.com/ to their proxy white-list. This should allow unrestricted access to your Lerner titles.

Where do I get to my Digital Resources?
Follett Shelf has a button at the top of the main search page that will bring you directly to the Digital Resources page, or you can go to the Digital Resources page from the Bookbag.

Which eContent is supported by Follett Shelf?
Follett eBooks
ABDO Digital Databases
ABDO eBoost
ABDO Interactive Books
Arbordale Interactive Books
Capstone Interactive Books
Follett Audiobooks
Gareth Stevens Interactive Books
Lerner Interactive Books™
Live Oak eReadables
Rosen Interactive Books
Rosen's PowerKnowledge Science Suite
Rosen's Financial Literacy
Rosen's Teen Health & Wellness
Rourke Interactive eBooks
TumbleBook™ Library

Why is there sometimes a delay before an title I close is available for use?
If the user exits the browser without closing the title first, the title may be unavailable for up to 15 minutes, when inactivity will cause the system to make the title available to everyone again. To close a title properly, click the Follett Shelf button in the top-left corner of the reader and confirm that you want to close the title.

Why does my eBook collection look different on my smartphone than on my tablet or PC?
Because of the smaller screens on smartphones we made the default view the List view. This view allows users to look at the title, cover image and a brief synopsis of the eBook and to open or check out the title without having to navigate to the title details screen. The List view is also available on tablets and PCs and Cover view is available to smartphone users with the tap of the Cover button so users can pick their preferred view by device.

Will the BryteWave K-12 Edition app automatically sign me into Follett Shelf when I use the get more eBooks feature?
Yes, the app will launch Follett Shelf in your device browser and will automatically sign you in.